FAQs & Troubleshooting
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171 Results
- 1How do I perform a factory reset?
- 2How can I change the IP address?
- 3I cannot print from Mac OS X.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5The machine does not print anything.
- 6I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11What kind of paper should I avoid?
- 12I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16The driver installation finished successfully but I cannot print. (Linux)
- 17Open the Control Panel (For Windows)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Windows 7 Support Information
- 20Does NC-2200w work with Windows Vista?
- 21Why are the alarm and data lights blinking?
- 22How do I clean the corona wire of the drum unit?
- 23I cannot install the driver when using the Driver Install Tool. (Linux)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27Delete print jobs from the print queue.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Can I print from or scan to Android™ Smartphone?
- 32Change the printer driver settings (Windows/macOS)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Functions supported in the Windows 7 built-in drivers
- 35None of the LEDs illuminate.
- 36I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 37Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 40When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 41I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43What do the LED indications mean?
- 44Can I print using the IPP protocol on Windows XP?
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47How do I factory reset the print server?
- 48I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 49Can I buy any MICR toner?
- 50How do I install additional memory?