FAQs & Troubleshooting
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128 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4Can I print from DOS applications?
- 5Print on both sides of the paper.
- 6How can I change the IP address?
- 7What kind of labels and transparencies can I use?
- 8What kind of paper should I avoid?
- 9When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 10Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 11What kind of paper can I use?
- 12White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14What is the recommended paper?
- 15How do I print on envelopes?
- 16All print jobs are aborted and nothing is printed. (Linux)
- 17How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 18How do I print on transparencies?
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Large characters are printed incorrectly. (Linux)
- 22Print command (LPR) (Linux)
- 23I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 24How to identify your Operating System (OS).
- 25The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Change the printer driver settings (Windows/macOS)
- 28Where do I find a Parallel or USB interface cable?
- 29What kind of USB cable should I use?
- 30The printer prints unexpectedly or it prints garbage.
- 31How do I clean the inside of the printer and Drum Unit?
- 32When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 33Printouts have wrinkles or creases.
- 34I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36The image is ghosted.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 40Windows 10 Support Information
- 41Open the Control Panel (For Windows)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43What is the Network Shared printing?
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45How do I clean the Drum Unit?
- 46How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 47My Brother machine misfeeds paper.
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)