FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 2Setup and use Brother PC-FAX receiving
- 3Black lines down the page
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6White lines across the page
- 7Hollow print
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Curled
- 10Load legal size paper in the paper tray.
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Gray background
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15Size mismatch
- 16What driver package format is supported by my Linux distribution?
- 17Can I print from or scan to Android™ Smartphone?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Can I use voice mail on the same line as my Brother machine?
- 20JAM TRAY
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I'm using Macintosh. What is the PreScan option used for?
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How do I know which receive mode to select?
- 25The printer status is Offline or Paused.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28No Paper
- 29Poor fixing
- 30Black toner marks across the page
- 31White lines down the page
- 32Why doesn't the machine answer when receiving a call?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34Replace Drum
- 35Replace Toner
- 36Ghost
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Delete print jobs from the print queue.
- 41Can I use AirPrint with my Brother machine?
- 42How many times will my Brother machine automatically redial a busy number?
- 43Manual Feed
- 44What is Distinctive Ring and how do I program it?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Print on envelopes, labels, or thick paper from the manual feed slot.
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49White spots or black spots at 94 mm (3.7 in.) intervals
- 50Toner specks