FAQs & Troubleshooting
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154 Results
- 1How do I load paper?
- 2When I print, the pages are smudged with ink. What should I do?
- 3Set the date and time
- 4Can I print using only the black ink cartridge when the Color cartridges have run out?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6One or more of my colors are not printing (blank). What can I do?
- 7How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 8The edge of glossy paper is smudged.
- 9Can third party ink be used to refill the ink cartridges?
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11How to identify your Operating System (OS).
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 14What is Distinctive Ring and how do I program it?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17All print jobs are aborted and nothing is printed. (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19How many times will my Brother machine automatically redial a busy number?
- 20How do I know which side up my photo paper should be in the tray?
- 21Can I print a report that will show all of my Speed Dial and Group numbers?
- 22Can I set my Brother machine to forward the faxes I receive to another location?
- 23How do I load 10 x 15 Glossy paper into my machine?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27I'm using Windows and the print speed is too slow. What can I do?
- 28The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 29Improve poor print quality.
- 30I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Pre-Required Procedures (Linux)
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39The printer status is Offline or Paused.
- 40How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 41How do I re-install the drivers?
- 42What does "COMM.ERROR" on the LCD display mean?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Print command (cupswrapper) (Linux)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 48Is my Brother machine compatible with third party print servers?
- 49I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 50Why does my computer become unresponsive when using the USB interface to connect the Brother machine?