FAQs & Troubleshooting
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- 1I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5How to identify your Operating System (OS).
- 6I do not have or lost the black and white calibration sheet.
- 7Where is the battery located?
- 8Is my scanner compatible with Macintosh?
- 9Can I print from or scan to Android™ Smartphone?
- 10Install the scanner driver (For Windows)
- 11Install PaperPort™ 12SE onto Windows 10.
- 12Install the DSmobile Scan application. (For Windows users only)
- 13Open the "Scanners and Cameras" and Properties.
- 14I cannot open the scanned document (For Windows).
- 15Clean the Plastic Feeding Sheet.
- 16Uninstall the scanner driver (For Windows)
- 17Can I scan a business card?
- 18Is my scanner compatible with Windows?
- 19I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 20What kind of software can I use with my scanner?
- 21Change the words in a scanned document.
- 22When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 23The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 24My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 25When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 26I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 27Calibrate your scanner. (For Windows)
- 28I can no longer choose the program I want to use to scan a document. (For Windows)
- 29What is DSmobileSCAN II software?
- 30What is the purpose of the PageManager 9 program?
- 31Insert documents for scanning.
- 32I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 33Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 34What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 35When I calibrate I get a "White-only" calibration message.
- 36The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38My unit has no power.
- 39Scan a document in Windows 8 and Windows 10.
- 40Clean the scanner. (For Windows )
- 41Install Presto!® BizCard® onto Windows 10.
- 42File size of the scanned document.
- 43Calibrate your scanner. (For Macintosh)
- 44Turn off the scanner.
- 45Clean the scanner. (For Macintosh)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Open the Control Panel (For Windows)
- 49What scanning modes are available in DSmobileSCAN II?
- 50What paper sizes are available in DSmobileSCAN II?