FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4Install the Brother Mobile Connect application (for mobile device)
- 5The color of your printouts is not what you expected
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Set up your Brother machine
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11What is the recommended paper?
- 12Add your Brother machine with AirPrint (macOS)
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16How to identify your Operating System (OS).
- 17The printer status is Offline or Paused.
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 19Toner scatter or toner stain
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Vertical colored streaks or bands appear on the page
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Wrong Toner Cartridge
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Out of Memory
- 29Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Toner Error
- 33Cartridge Error
- 34No Toner
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 36Drum !
- 37Ghosting images
- 38When I print images, the quality is not good (Linux)
- 39Update the Driver or Firmware for your Brother machine
- 40Command List of brscan. (Linux)
- 41Firewall port requirements of the Scan Key Tool (Linux)
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43Delete print jobs from the print queue.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 46Adjust color settings by using the custom setting in the printer driver (Windows only)
- 47Change the printer driver settings (Windows)
- 48Cannot Detect
- 49Uneven color density across the page
- 50Toner Low