FAQs & Troubleshooting
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235 Results
- 1Jam Inside (With Video Instructions)
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Replace Toner
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from or scan to Android™ Smartphone?
- 11Set up your Brother machine on a wireless network.
- 12My Brother machine could not be found over the network when I installed drivers on my PC.
- 13(Video) Load A4/Letter paper
- 14The printer status is Offline or Paused.
- 15Replace Drum
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Document Jam (With Video Instructions)
- 18Printing/ Scanning with a mobile device
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Print both sides of paper or a booklet automatically
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22(Video) Connect telephone line and power cords
- 23Load paper in the paper tray
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 262-sided Disable or 2-sided Disabled
- 27Jam Rear (With Video Instructions)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30Curled or wavy
- 31Reset the network settings to the factory default
- 32Print on envelopes, labels, or thick paper from the manual feed slot.
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36What is Brother iPrint&Scan?
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39(Video) Unpack your Brother machine
- 40Jam 2-sided
- 41Wrinkles or creases
- 42Add your Brother machine with AirPrint (macOS)
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44Print the Network Configuration Report
- 45What driver package format is supported by my Linux distribution?
- 46Cannot print after a Windows 10 update (June 2020)
- 47(Video) Update the Driver or Firmware for your Brother machine
- 48Enable the Brother machine's network interface.
- 49(Video) Load an Envelope (Manual Feed Slot)
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).