FAQs & Troubleshooting
![]() |
Popular |
261 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 11I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15What driver package format is supported by my Linux distribution?
- 16What is Brother iPrint&Scan?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Can I print from or scan to Android™ Smartphone?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23How to identify your Operating System (OS).
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 26Which E-mail packages are compatible with ControlCenter3?
- 27When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30Cannot print after a Windows 10 update (June 2020)
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36My Brother machine makes repeated clicking noises when I try to print.
- 37Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 38Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Protect your Brother machine against unauthorised access over the network
- 42Use the Universal Printer Driver for PCL
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45The paper is skewed when it's printed.
- 46Scan and save a document in PDF format (Scan to File)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?