FAQs & Troubleshooting
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182 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The paper is skewed when it's printed.
- 7I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Does NC-2200w work with Windows Vista?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19How do I factory reset the print server?
- 20Print the Network Configuration page
- 21The printer status is Offline or Paused.
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30Can I print from or scan to Android™ Smartphone?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 33I updated the Web BRAdmin and cannot enable the logging function.
- 34How do I install the Optional Tray Module?
- 35I can print but cannot scan via network. (For Macintosh)
- 36I cannot scan via USB. (Mac OS X)
- 37I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 38Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 39What driver package format is supported by my Linux distribution?
- 40Cannot print after a Windows 10 update (June 2020)
- 41I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44Change the printer driver settings (Windows/macOS)
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 47I'm using Windows XP. I cannot scan with the USB cable.
- 48I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 49Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 50Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?