FAQs & Troubleshooting
![]() |
Popular |
201 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2JAM INSIDE
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Jam Rear
- 7REPLACE DRUM
- 8Replace Toner
- 9Curled (video instructions available)
- 10What driver package format is supported by my Linux distribution?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Wrinkles or creases
- 13Pre-Required Procedures (Linux)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Curled
- 17Curled or wavy
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21NO TONER
- 22Ghost
- 23Delete print jobs from the print queue.
- 24How to identify your Operating System (OS).
- 25Drum Error (Drum!)
- 26JAM TRAY 1
- 27Turn the Toner Save mode on or off
- 28Page skewed
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30What is Toner Continue Mode?
- 31Scan Unable
- 32Print Unable
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34TONER ENDED
- 35Drum Stop
- 36The printer status is Offline or Paused.
- 37No Paper
- 38Print on envelopes, labels, or thick paper from the manual feed slot.
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Check Connection
- 44Can I use AirPrint with my Brother machine?
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46Change the printer driver settings (Windows/macOS)
- 47Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 48Is my Brother machine compatible with Windows Vista?
- 49MANUAL FEED
- 50White spots or black spots at 94 mm (3.7 in.) intervals