FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11How do I know which side up my photo paper should be in the tray?
- 12The printer status is Offline or Paused.
- 13Can I use AirPrint with my Brother machine?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 24Load paper in the paper tray
- 25What driver package format is supported by my Linux distribution?
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30How to identify your Operating System (OS).
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan and save a document in PDF format (Scan to File)
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35One or more of my colors are not printing (blank). What can I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38I'm using Macintosh. What is the PreScan option used for?
- 39How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 40When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43I cannot scan when using SELinux (Security-Enhanced Linux)
- 44Print command (cupswrapper) (Linux)
- 45Install BookScan & Whiteboard Suite onto Windows 10.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.