FAQs & Troubleshooting
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212 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12The edge of glossy paper is smudged.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Change the printer driver settings (Windows/macOS)
- 15Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 16Which E-mail packages are compatible with ControlCenter3?
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18I'm using Macintosh. What is the PreScan option used for?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21How to identify your Operating System (OS).
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 24Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26What driver package format is supported by my Linux distribution?
- 27I cannot make borderless prints.
- 28How do I know which side up my photo paper should be in the tray?
- 29The print speed is very slow when I use XML Paper Specification Printer Driver.
- 30Paper Jam
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Can I use AirPrint with my Brother machine?
- 34The printer status is Offline or Paused.
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37One or more of my colors are not printing (blank). What can I do?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41Is there any way to reduce Ink consumption when printing from my computer?
- 42The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 43I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Open the "Scanners and Cameras" and Properties.
- 49Is my Brother machine compatible with third party print servers?
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.