FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Locate files scanned with ControlCenter2 (For Macintosh)
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7How do I load paper?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11Delete print jobs from the print queue.
- 12The edge of glossy paper is smudged.
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15How do I replace the Ink Cartridge?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19Change the printer driver settings (Windows/macOS)
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Set the date and time
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24I'm using Macintosh. What is the PreScan option used for?
- 25Pre-Required Procedures (Linux)
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27One or more of my colors are not printing (blank). What can I do?
- 28Configure the Scan to Email Feature (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 34How to identify your Operating System (OS).
- 35How do I know which side up my photo paper should be in the tray?
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 40I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 41I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 42How do I start ControlCenter3?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 45When I print, the pages are smudged with ink. What should I do?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Why can't I print when an ink cartridge is empty?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)