FAQs & Troubleshooting
![]() |
Popular |
139 Results
- 1I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 2Where can I download the latest P-touch Editor for Mac?
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4I get an error message and cannot update the firmware. (Windows 10 or later)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The screen ‘locks’, or the printer does not respond normally.
- 7When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9Which brands of Ni-MH rechargeable batteries do you recommend?
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11How do I initialize and clear the printer to factory default settings?
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 17How do I eliminate the margin from the start or end of my label when printing?
- 18What is the Label List? (P-touch Editor 5.x for Windows)
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 21Where can I find my Brother printer's serial number?
- 22When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 23How do I print multiple lines and how many lines can I print?
- 24How do I change the size of characters?
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 28I can no longer print from my computer, even though I was able to print previously.
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32How do I type accented characters?
- 33Printing is not possible. (P-touch Editor5.3 for Mac)
- 34Printing is not possible. (USB connection)
- 35Why doesn't my printer turn on when the Power key is pressed?
- 36I cannot print after updating the firmware or font data.
- 37How do I clear the current format settings and/or the text on the display?
- 38Can my printer use TZ/TZe tapes?
- 39I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 40Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 41The tape got jammed or stuck in the printer.
- 42How to identify the printer's firmware version
- 43The fabric tape became detached after washing.
- 44How do I change the style to italics?
- 45When I press the print key, the power turns off.
- 46P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 47Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 50Can I change the text settings line by line?