FAQs & Troubleshooting
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91 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 4How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 5My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 6While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 7(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 8The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 9I cannot start P-touch Editor Lite. [Found New Hardware Wizard] appears when connecting the P-touch labeler.
- 10How do I install a tape cassette?
- 11When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13Power Supply (PT-2430PC)
- 14"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 15I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 16Can I print from any software other than P-touch Editor? (for Windows)
- 17The top and base layers of the laminated tape are misaligned.
- 18How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 19How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 20How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 21(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 23I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 26Can I directly operate my printer from a self-developed application software and print a label?
- 27How do I uninstall the printer driver?
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32How is the print head cleaning cassette used?
- 33I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 34The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 35Can my printer use TZ/TZe tapes?
- 36How to open the Devices and Printers window
- 37I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 40I connected multiple printers of the same model to one computer but can only print from one of them.
- 41How to delete the registry information and files related to the printer driver
- 42How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 43How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 44How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 45(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 47How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 48(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.