FAQs & Troubleshooting
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- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2How to identify your Operating System (OS) for Windows or Mac
- 3I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 8How to open the Devices and Printers window
- 9How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 12The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 13How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 14When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 15How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 18Can my printer use TZ/TZe tapes?
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 21I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 22The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 23The top and base layers of the laminated tape are misaligned.
- 24I connected multiple printers of the same model to one computer but can only print from one of them.
- 25My label is not cut automatically after printed.
- 26How to use the Sequential Numbering function
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28The printed label contains blank horizontal lines.
- 29Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 33How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34Why will the battery not charge?
- 35Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38Error messages do not appear when using the USB connection of my printer.
- 39How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 40Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 43How to delete the registry information and files related to the printer driver
- 44How do I print vertical text? (P-touch Editor 5.x for Windows)
- 45(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 49How do I stop printing immediately?
- 50I can no longer print from my computer, even though I was able to print previously.