FAQs & Troubleshooting
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332 Results
- 101I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 102When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends.
- 103I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 104I can receive a fax, but cannot receive a telephone call.
- 105The paper is skewed when it's printed.
- 106When I try to send a fax the message "FAX # Restricted" appears on the display.
- 107How can I prevent public access to certain features on my Brother machine?
- 108I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 109I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 110Scan multiple pages into one file instead of each scan being saved as a separate file.
- 111I am asked to enter a password when starting the Remote Setup application. What is the password?
- 112Is my Brother machine compatible with Windows Vista?
- 113I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 114How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 115When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 116Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 117How do I clear the message "Jam Duplex" from the LCD?
- 118What is Distinctive Ring and how do I program it?
- 119What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 120Why doesn't the machine answer when receiving a call?
- 121Confirm that a FAX I sent was received correctly
- 122Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 123Can I print from DOS applications?
- 124When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 125When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 126What is the recommended paper?
- 127I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 128My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 129I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 130How can I improve my Brother machine's copy quality?
- 131I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 132I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 133I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 134Print command (LPR) (Linux)
- 135I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 136Configure scan settings without administrator privileges (Linux)
- 137I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 138I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 139When printing with monochrome laser printer, the print position shifts. (Linux)
- 140Uninstall printer drivers (Linux)
- 141Windows 10 Support Information
- 142What is the difference between the toner cartridge and the drum unit?
- 143I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 144A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 145What is the Network Shared printing?
- 146Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 147When I scan a document using ControlCenter, the scanned file size is too big.
- 148Verify if the Brother machine has a dial tone
- 149What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 150I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.