FAQs & Troubleshooting
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338 Results
- 101"Offline" appears on the Status Monitor.
- 102Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 103I cannot make borderless prints.
- 104Can I use AirPrint with my Brother machine?
- 105Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 106The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 107Locate files scanned with ControlCenter2 (For Macintosh)
- 108Discover the MAC address of the Brother network card
- 109The edge of glossy paper is smudged.
- 110Change the printer driver settings (Windows/macOS)
- 111How many times will my Brother machine automatically redial a busy number?
- 112How do I clear the message "Cannot Detect" from the display?
- 113Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 114I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 115How do I clear the message "No Paper Fed" from the display?
- 116Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 117I cannot print over a network using the XML Paper Specification Printer Driver.
- 118I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 119I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 120I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 121Which E-mail packages are compatible with ControlCenter3?
- 122When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 123Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 124Scan a document in Mac OS X 10.7.
- 125Scan a document from a Windows XP application
- 126How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 127When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 128Where is the USB port on the machine?
- 129How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 130Why doesn't the machine answer when receiving a call?
- 131Why are the faxes I send always received with a black vertical line down the page?
- 132The LCD displays an error code (number). What does it mean?
- 133Where do I find manuals for my Brother machine?
- 134I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 135I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 136I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 137The driver installation finished successfully but I cannot print. (Linux)
- 138When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 139Uninstall Scan-key-tool. (Linux)
- 140All print jobs are aborted and nothing is printed. (Linux)
- 141I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 142I am unable to print from a client PC to a printer on a print server. (Linux)
- 143I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 144Uninstall printer drivers (Linux)
- 145I get a TS error when trying to print on a wireless network.
- 146Check the firmware version.
- 147Open the Control Panel (For Windows)
- 148Open the "Scanners and Cameras" and Properties.
- 149Erase the messages stored in my Brother machine's built-in Message Center.
- 150When I scan a document using ControlCenter, the scanned file size is too big.