FAQs & Troubleshooting
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347 Results
- 101Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 102When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 103Can I print from or scan to Android™ Smartphone?
- 104I cannot print from my computer via USB.
- 105Change the printer driver settings (Windows/macOS)
- 106CARTRIDGE ERROR
- 107Duplex Disabled
- 108When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 109When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 110Cover is Open
- 111Store numbers on my Brother machine for easy dialing from the PC.
- 112When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 113What is Distinctive Ring and how do I program it?
- 114What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 115The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 116What does "COMM.ERROR" on the LCD display mean?
- 117When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 118I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 119My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 120I cannot install Brother drivers on Debian 10 or later (Linux)
- 121Scan using XSane or GIMP (Linux)
- 122The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 123All print jobs are aborted and nothing is printed. (Linux)
- 124To install the printer driver easily using a tool. (Linux)
- 125Pre-Required Procedures (Linux)
- 126Set up your Brother machine on a wireless network.
- 127Install PaperPort™ 12SE onto Windows 10.
- 128Check the firmware version.
- 129When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 130Open the Control Panel (For Windows)
- 131Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 132Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 133I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 134Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 135Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 136JAM INSIDE
- 137I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 138Lines across the page
- 139Clean the corona wire
- 140When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 141Reset the network settings to the factory default (video instructions).
- 142Uninstall the Brother Software and Drivers (Windows)
- 143Ghost
- 144I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 145Cannot print after a Windows 10 update (June 2020)
- 146The driver installation finished successfully but I cannot print. (Linux)
- 147When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 148Delete a network scanner entry. (Linux)
- 149Uninstall Scan-key-tool. (Linux)
- 150I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)