FAQs & Troubleshooting
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- 101I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 102When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 103How can I prevent public users from changing the settings of my Brother machine?
- 104What is MFL-Pro Suite Software?
- 105How do I clear vertical lines or streaks that appear in the copies I made?
- 106I cannot install the driver when using the Driver Install Tool. (Linux)
- 107I cannot install Brother drivers on Debian 10 or later (Linux)
- 108Configure and use the Scan Key Tool (Linux)
- 109What driver package format is supported by my Linux distribution?
- 110I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 111I cannot scan when using SELinux (Security-Enhanced Linux)
- 112I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 113Delete a network scanner entry. (Linux)
- 114Uninstall the scanner driver. (Linux)
- 115I am unable to print from a client PC to a printer on a print server. (Linux)
- 116I want to print using CUPS while keeping SELinux enabled. (Linux)
- 117Uninstall printer drivers (Linux)
- 118Open the Control Panel (For Windows)
- 119I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 120What is the maximum number of recipients when broadcasting a fax?
- 121Do I need a telephone line to send and receive faxes with my Brother machine?
- 122I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 123Duplex Copy (1-sided to 2-sided)
- 124Why doesn't my Brother machine have a dial tone?
- 125Scan a document from the Windows Vista Photo Gallery
- 126When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 127Send the same fax to more than one number at a time. (Broadcasting)
- 128Scan a document using "Scanner and Camera Wizard" in Windows XP
- 129How do I know which receive mode to select?
- 130How do I clear the message "MFC is Busy" or "Connect Failure"?
- 131What is the "Station ID" and how do I set it?
- 132Uninstall the drivers (Windows)
- 133I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 134I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 135Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 136When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 137When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 138I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 139Send a fax using PC-FAX with LPD/LPRng (Linux)
- 140To install the printer driver easily using a tool. (Linux)
- 141Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 142Check the firmware version.
- 143What is the difference between the toner cartridge and the drum unit?
- 144A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 145Locate files scanned with ControlCenter2 (For Macintosh)
- 146Send a fax
- 147Change the printer driver settings (Windows/macOS)
- 148The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 149The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 150"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?