FAQs & Troubleshooting
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283 Results
- 101My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 102I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 103I cannot pull the paper tray out of my machine. What can I do?
- 104Can I use voice mail on the same line as my Brother machine?
- 105How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 106I updated the Web BRAdmin and cannot enable the logging function.
- 107Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 108How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 109I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 110How do I set a password on my Brother network card?
- 111Change the user interface of ControlCenter3
- 112I cannot use the "Modules Update" button on Web BRAdmin.
- 113I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 114Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 115When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 116When I print, the pages are smudged with ink. What should I do?
- 117Uninstall the drivers. (Mac OS X 10.5)
- 118Set the date and time
- 119What is the "Station ID" and how do I set it?
- 120How do I factory reset the print server?
- 121I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 122Configure the Scan to Email Feature (Linux)
- 123Configure and use the Scan Key Tool (Linux)
- 124I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 125When I print images, the quality is not good (Linux)
- 126The downloaded driver's name is different from my machine's name. (Linux)
- 127Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 128The driver installation finished successfully but I cannot print. (Linux)
- 129I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 130When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 131When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 132When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 133Uninstall the scanner driver. (Linux)
- 134Configure scan settings without administrator privileges (Linux)
- 135All print jobs are aborted and nothing is printed. (Linux)
- 136To install the printer driver easily using a tool. (Linux)
- 137I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 138Open the Control Panel (For Windows)
- 139A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 140Do I need a telephone line to send and receive faxes with my Brother machine?
- 141Discover the MAC address of the Brother network card
- 142Configure a cover page for PC-FAX.
- 143I cannot print from my computer via USB.
- 144I can receive a fax, but cannot receive a telephone call.
- 145Windows 7 Support Information
- 146"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 147Is my Brother machine compatible with third party print servers?
- 148I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 149I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 150How do I receive faxes when the Brother machine is in Manual Mode?