FAQs & Troubleshooting
![]() |
Popular |
277 Results
- 101I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 102Send a fax using PC-FAX with LPD/LPRng (Linux)
- 103What is the Network Shared printing?
- 104Can I print from or scan to Android™ Smartphone?
- 105Send a fax without scanning the documents into memory.
- 106When I scan a document using ControlCenter, the scanned file size is too big.
- 107The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 108Why doesn't my Brother machine have a dial tone?
- 109I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 110I cannot scan via USB. (Mac OS X)
- 111I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 112I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 113The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 114How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 115One or more of my colors are not printing (blank). What can I do?
- 116Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 117I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 118When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 119Clear the paper jam or printer jam.
- 120I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 121Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 122The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 123When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 124When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 125I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 126The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 127What is Multi-Function Link Pro Suite?
- 128When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 129Vertical streaks appear in my copies.
- 130I'm unable to access the memory (media) card in the media slot. What can I do?
- 131I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 132I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 133Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 134I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 135When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 136Important points for specifying the scan area (Linux)
- 137Uninstall Scan-key-tool. (Linux)
- 138How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 139I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 140Windows 10 Support Information
- 141Check the firmware version.
- 142Verify the Brother machine connected to the Wired Network (For Macintosh)
- 143The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 144Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 145I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 146Change the printer driver settings (Windows/macOS)
- 147How many times will my Brother machine automatically redial a busy number?
- 148I cannot print from my computer via network. (For Windows)
- 149The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 150I can print but cannot scan via network. (For Windows)