FAQs & Troubleshooting
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123 Results
- 10122/08/2006I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 10222/08/2006When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 10321/08/2006Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 10418/08/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 10518/08/2006When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 10624/07/2006I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 10724/05/2006I cannot receive a color fax. Why?
- 10823/05/2006I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10912/05/2006When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11011/05/2006How do I replace the Ink Cartridge?
- 11110/05/2006Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 11227/04/2006I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11325/04/2006Where is the full User's Guide? I can't find enough information in the paper manual.
- 11403/04/2006When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11503/04/2006I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 11603/04/2006When trying to print from Mac OS® X the print queue is stopped.
- 11730/03/2006When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 11816/03/2006The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 11928/02/2006The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 12028/02/2006The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 12115/02/2006When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 12210/01/2006What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 12327/10/2005My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?