FAQs & Troubleshooting
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257 Results
- 10121/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10220/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10326/11/2018When I make a copy the image or text is cut off. What can I do?
- 10426/11/2018How do I make copies using my Brother machine?
- 10522/11/2018Wrong Paper Size
- 10617/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10716/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 10805/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 10905/07/2018Windows 7 Support Information
- 11007/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11116/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 11225/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11325/03/2016Windows 10 Support Information
- 11425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11525/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11625/03/2016Can I use AirPrint with my Brother machine?
- 11725/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11825/03/2016Can I print from or scan to Android™ Smartphone?
- 11925/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12024/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12124/03/2016Is my Brother machine compatible with third party print servers?
- 12224/03/2016I cannot scan via USB. (Mac OS X)
- 12324/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12524/03/2016Scan a document in Mac OS X 10.7.
- 12623/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 12703/09/2015Install BookScan & Whiteboard Suite onto Windows 10.
- 12815/05/2015Set the date and time
- 12928/04/2015Adjust the Sleep Mode setting.
- 13006/04/2015Is my Brother machine compatible with Windows Vista?
- 13109/03/2015Send the same fax to multiple fax numbers.(Broadcasting)
- 13215/12/2014One or more of my colors are not printing (blank). What can I do?
- 13315/12/2014The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 13425/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13520/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13719/11/2014How do I load envelopes into my machine?
- 13819/09/2014Why doesn't my Brother machine have a dial tone?
- 13904/06/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14004/06/2014The edge of glossy paper is smudged.
- 14120/02/2014Check the firmware version.
- 14220/01/2014Stop my Brother machine from automatically redialing a number.
- 14320/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 14417/01/2014Change the user interface of ControlCenter3
- 14517/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14617/01/2014Scan an image and insert it in a Windows XP application
- 14717/01/2014Scan a document from a Windows XP application
- 14817/01/2014I am having a problem receiving faxes.
- 14919/11/2013Send a PC-FAX
- 15029/05/2013I cannot receive a color fax.