FAQs & Troubleshooting
Latest |
184 Results
- 10118/06/2014The Interface of the Control Center has changed suddenly. Why?
- 10205/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 10307/02/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 10427/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 10517/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 10617/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10717/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 10817/01/2014Scan an image and insert it in a Windows XP application
- 10917/01/2014Scan a document from a Windows XP application
- 11023/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 11117/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11209/05/2013Vertical streaks appear in my copies.
- 11328/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 11426/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 11528/01/2013The keys on the control panel do not respond.
- 11611/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 11702/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11818/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 11911/05/2012Scan a document from a Windows Vista application
- 12019/03/2012Replace the drum unit.
- 12119/03/2012Replace the toner cartridge.
- 12221/12/2011I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 12316/11/2011The paper is skewed when it's printed.
- 12416/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 12508/11/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 12608/11/2011Scan a document from the Windows Vista Photo Gallery
- 12707/11/2011I'm using Windows XP. I cannot scan with the USB cable.
- 12804/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 12904/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 13004/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 13102/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13231/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 13322/09/2011Print on both sides of a page. (2-sided/Duplex)
- 13431/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13529/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13626/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 13705/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 13826/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 13923/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 14023/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14117/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14217/09/2010Print the Network Configuration page
- 14315/09/2010How do I install the Optional Tray Module?
- 14413/09/2010The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 14502/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14613/04/2010Functions supported in the Windows 7 built-in drivers
- 14708/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 14824/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 14910/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15004/08/2009I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?