FAQs & Troubleshooting
Latest |
335 Results
- 10115/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 10215/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 10314/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 10414/02/2023Scan a document in Windows 8 and Windows 10.
- 10514/02/2023Transfer faxes to the PC when my machine has a mechanical issue.
- 10614/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 10713/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 10819/12/2022Cannot Detect Ink Volume
- 10919/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 11019/12/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 11119/12/2022Can third party ink be used to refill the ink cartridges?
- 11213/12/2022Open the Status Monitor
- 11313/12/2022How to identify your Operating System (OS).
- 11424/11/2022Import a Certificate and Private Key
- 11515/11/2022Export the Certificate and Private Key
- 11624/10/2022Install a Certificate on Your Brother Machine
- 11720/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 11817/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 11904/10/2022Print as a Booklet Automatically (Windows®)
- 12027/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12126/09/2022Configure Email Sending or Receiving Using Web Based Management
- 12226/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 12321/09/2022I cannot use the Auto Crop feature.
- 12406/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 12506/09/2022Restrict the functions available on your Brother machine and the number of prints.
- 12601/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 12731/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 12830/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 12922/08/2022Configure the Scan to Email Feature (Linux)
- 13009/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 13128/07/2022Update the Driver or Firmware for your Brother machine
- 13226/07/2022Configure and use the Scan Key Tool (Linux)
- 13319/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 13413/07/2022Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 13523/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13620/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 13720/06/2022Access Web Based Management
- 13809/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 14014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14111/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 14211/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 14307/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 14401/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14501/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 14624/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 14724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 14822/03/2022Out of Memory
- 14917/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 15015/12/2021I cannot connect my machine to a Windows 11 computer via USB.