FAQs & Troubleshooting
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232 Results
- 101When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 102I cannot scan when using SELinux (Security-Enhanced Linux)
- 103I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 104When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 105When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 106Delete a network scanner entry. (Linux)
- 107Important points for specifying the scan area (Linux)
- 108Uninstall the scanner driver. (Linux)
- 109Uninstall Scan-key-tool. (Linux)
- 110Print command (cupswrapper) (Linux)
- 111I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 112To install the printer driver easily using a tool. (Linux)
- 113I want to print using CUPS while keeping SELinux enabled. (Linux)
- 114Uninstall printer drivers (Linux)
- 115Windows 10 Support Information
- 116Use the Network Connection Repair Tool (Windows)
- 117Check the firmware version.
- 118How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 119When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 120Delete print jobs from the print queue.
- 121Install the built-in drivers (For Windows 8 and Windows 10)
- 122The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 123The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 124Open the "Scanners and Cameras" and Properties.
- 125I cannot make borderless prints.
- 126Can I use AirPrint with my Brother machine?
- 127A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 128The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 129Locate files scanned with ControlCenter2 (For Macintosh)
- 130Locate files scanned with ControlCenter3 (For Windows)
- 131Discover the MAC address of the Brother network card
- 132The edge of glossy paper is smudged.
- 133I cannot print from my computer via USB.
- 134Change the printer driver settings (Windows/macOS)
- 135How do I know which side up my photo paper should be in the tray?
- 136The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 137When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 138The printer status is Offline or Paused.
- 139I am sharing my Brother machine. I can print but cannot scan.
- 140I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 141I can print but cannot scan via network. (For Mac)
- 142The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 143My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 144Windows 7 Support Information
- 145"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 146Scan and save a document in PDF format (Scan to File)
- 147I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 148I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 149I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 150I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?