FAQs & Troubleshooting
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120 Results
- 5112/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5212/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5312/04/2023Where can I find my Brother printer's serial number?
- 5428/06/2022How to install Brother software on a computer not connected to the Internet
- 5526/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 5618/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5731/03/2022How to delete the registry information and files related to the printer driver
- 5828/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 5928/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6009/12/2021How to use the RJ Utility (for Windows)
- 6109/12/2021How do I transfer label templates with P-touch Transfer Express?
- 6208/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6327/07/2021How do I transfer templates or other data from the computer to the printer?
- 6413/01/2021Can I directly operate my printer from a self-developed application software and print a label?
- 6527/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 6626/11/2020The print quality is poor, and the image is too light or dark.
- 6726/11/2020How do I connect RJ printer to my computer?
- 6826/11/2020What do the indicator lights mean?
- 6925/11/2020How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 7025/11/2020Share your printer in Windows 7 in a network-shared environment.
- 7124/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 7218/11/2020The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 7318/11/2020How to charge the rechargeable Li-ion battery
- 7418/11/2020How to install the rechargeable Li-ion Battery (Optional)
- 7522/10/2020A communication error occurs when printing via serial cable (RS-232C).
- 7621/10/2020How to connect to a DC power outlet (Optional)
- 7720/10/2020The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 7815/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7907/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 8004/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8126/08/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 8214/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8309/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8422/05/2020When I print a long label or many labels continuously, printing suddenly stops.
- 8519/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8619/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8719/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8818/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8913/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9013/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9113/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9230/04/2020How do I install/change the RD roll?
- 9321/04/2020The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 9406/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9530/03/2020How to connect to an AC power outlet (Optional)
- 9627/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9726/12/2019How do I install the software using a USB cable? (for Windows)
- 9825/11/2019When I print many continuous labels, part of the label data is printed twice.
- 9905/11/2019How can I install the printer driver only? (for Windows)
- 10028/10/2019The printer automatically turns off when not used for a while.