FAQs & Troubleshooting
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374 Results
- 51The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 52Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 53Print a web page from iPrint&Scan when using an Android™ mobile device.
- 54Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 55Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 56What is the Network Shared printing?
- 57Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 58Can I restrict access to certain operations on my Brother machine?
- 59No Paper Fed
- 60I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 61Confirm that a FAX I sent was received correctly.
- 62Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 63How do I load envelopes into my machine?
- 64Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 65I cannot print using my Brother machine on a wireless network (Windows)
- 66Connect your Brother machine to your mobile device via a wireless router or access point.
- 67Protect your Brother machine against unauthorised access over the network
- 68I cannot find some option in the Printing preferences. (For Windows)
- 69Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 70Unable to Scan AX
- 71Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 72Ink Low
- 73I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 74Can I transfer faxes to the PC when my machine has a mechanical problem?
- 75When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 76Why doesn't the machine answer when receiving a call?
- 77When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 78My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 79I'm using Macintosh. What is the PreScan option used for?
- 80I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 81I cannot install Brother drivers on Debian 10 or later (Linux)
- 82Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 83Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 84The printer status is Offline or Paused.
- 85Can I use voice mail on the same line as my Brother machine?
- 86Scan a document into PaperPort™ using the TWAIN driver
- 87I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 88Add your Brother machine with AirPrint (macOS)
- 89Large characters are printed incorrectly. (Linux)
- 90I cannot send a fax using PC-FAX (Windows 10)
- 91Wireless setup is requesting a WPS PIN to complete the setup
- 92I cannot save a file downloaded from the Brother support website (For Windows)
- 93Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 94Combine multiple scanned documents into a single file with PaperPort™
- 95Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 96I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 97Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 98Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 99What is AirPrint?
- 100How to identify your Operating System (OS).