FAQs & Troubleshooting
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315 Results
- 51Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 52I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 53Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 54Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 55Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 56Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 57Discover the MAC address of the Brother network card
- 58The printer status is Offline or Paused.
- 59No Paper Fed
- 60Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 61Create or view a XML Paper Specification document
- 62Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 63One or more of my colors are not printing (blank). What can I do?
- 64What is Distinctive Ring and how do I program it?
- 65Why doesn't the machine answer when receiving a call?
- 66When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 67The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 68Verify if the Brother machine has a dial tone
- 69I cannot scan via USB. (Mac OS X)
- 70The ink cartridges run out very quickly. Is there any reason for that?
- 71I'm using Windows XP. I cannot scan with the USB cable.
- 72Set the date and time
- 73I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 74Print the Network Configuration List
- 75I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 76I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 77Cannot print after a Windows 10 update (June 2020)
- 78When I print images, the quality is not good (Linux)
- 79My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 80The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 81To install the printer driver easily using a tool. (Linux)
- 82Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 83I cannot print using my Brother machine on a wireless network (Windows)
- 84How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 85Download a file from the "Downloads" section and save it to Windows 8 computer.
- 86The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 87Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 88Print a web page from iPrint&Scan when using an Android™ mobile device.
- 89Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 90I am unable to change my Brother machine's Receive Mode.
- 91Important points you need to confirm before configuring your Brother machine for a wireless network.
- 92I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 93Delete numbers stored in my Brother machine's Caller ID History.
- 94How do I know which receive mode to select?
- 95Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 96Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 97Change the printer driver settings (Windows/macOS)
- 98My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 99Ink Low
- 100I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)