FAQs & Troubleshooting
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276 Results
- 51I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 52When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 53(Video) Connect telephone line and power cords
- 54Delete print jobs from the print queue.
- 55Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 56I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 57The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 58Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 59Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 60Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 61Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 62Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 63Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 64The printer status is Offline or Paused.
- 65Ink Low
- 66When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 67The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 68I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 69I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 70Use the Network Connection Repair Tool (Windows)
- 71Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 72Where can I find my Brother machine's serial number?
- 73I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 74I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 75I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 76I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 77Configure and use the Scan Key Tool (Linux)
- 78Scan using XSane or GIMP (Linux)
- 79Wireless setup is requesting a WPS PIN to complete the setup
- 80When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 81Uninstall printer drivers (Linux)
- 82"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 83I cannot print using my Brother machine on a wireless network (Mac)
- 84When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 85Sleep
- 86Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 87Open the Status Monitor
- 88I cannot find some option in the Printing preferences. (For Windows)
- 89Download a file from the "Downloads" section and save it to Windows 8 computer.
- 90Wrong Ink Color
- 91Print a web page from iPrint&Scan when using an Android™ mobile device.
- 92Load photo paper
- 93I still receive the error message "Paper Jam" after I removed the jammed paper.
- 94How to identify your Operating System (OS).
- 95The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 96Unable to Scan AX
- 97Ink Absorber Full / Ink Absorber Pad Full
- 98Discover the MAC address of the Brother network card
- 99Send a PC-FAX
- 100No Ink Cartridge