FAQs & Troubleshooting
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338 Results
- 51How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 52I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 53I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 54How do I factory reset the network settings?
- 55How do I load envelopes into my machine?
- 56I'm using Macintosh. What is the PreScan option used for?
- 57Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 58I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 59I cannot scan when using SELinux (Security-Enhanced Linux)
- 60I cannot scan via USB. (Mac OS X)
- 61How does my telephone company's Caller ID feature work with my Brother machine?
- 62Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 63I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 64Large characters are printed incorrectly. (Linux)
- 65When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 66Uninstall the scanner driver. (Linux)
- 67Firewall port requirements of the Scan Key Tool (Linux)
- 68ControlCenter3 displays a blank screen at startup (Windows)
- 69The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 70I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 71Print a web page from iPrint&Scan when using an Android™ mobile device.
- 72Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 73I still receive the error message "Paper Jam" after I removed the jammed paper.
- 74I cannot make borderless prints.
- 75I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 76Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 77Change the printer driver settings (Windows/macOS)
- 78Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 79Verify if the Brother machine has a dial tone
- 80When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 81Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 82I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 83I updated the Web BRAdmin and cannot enable the logging function.
- 84Is my Brother machine compatible with Windows Vista?
- 85I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 86Can third party ink be used to refill the ink cartridges?
- 87When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 88In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 89What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 90When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 91I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 92I'm unable to access the memory (media) card in the media slot. What can I do?
- 93I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 94Scan using XSane or GIMP (Linux)
- 95The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 96Paper size settings are unavailable when I print from OpenOffice (Linux)
- 97When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 98I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 99I installed scan-key-tool, but it does not work. (Linux)
- 100Print command (cupswrapper) (Linux)