FAQs & Troubleshooting
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262 Results
- 51When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 52Can I confirm that the FAX was sent correctly?
- 53I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 54Important points for specifying the scan area (Linux)
- 55I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 56The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 57Check the firmware version.
- 58Open the "Scanners and Cameras" and Properties.
- 59Send a PC-FAX
- 60I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 61Is my Brother machine compatible with third party print servers?
- 62Can I check the remaining life of my Brother machine's drum?
- 63How do I clean the drum unit?
- 64I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 65Scan a document using "Scanner and Camera Wizard" in Windows XP
- 66How do I clear paper jams inside the machine?
- 67Where can I find my Brother machine's serial number?
- 68How do I clean the corona wire?
- 69How do I factory reset the print server?
- 70How do I clear vertical lines or streaks that appear in the copies I made?
- 71I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 72Cannot print after a Windows 10 update (June 2020)
- 73My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 74The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 75I cannot send a fax using PC-FAX (Windows 10)
- 76Configure scan settings without administrator privileges (Linux)
- 77To install the printer driver easily using a tool. (Linux)
- 78I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 79Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 80The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 81A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 82I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 83Discover the MAC address of the Brother network card
- 84Configure a cover page for PC-FAX.
- 85I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 86I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 87How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 88The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 89Windows 7 Support Information
- 90I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 91Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 92Is my Brother machine compatible with Windows Vista?
- 93Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 94Scan an image and insert it in a Windows XP application
- 95How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 96When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 97How do I know which receive mode to select?
- 98Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 99What is Distinctive Ring and how do I program it?
- 100How do I clean the scanner to improve the copy or fax quality?