FAQs & Troubleshooting
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225 Results
- 51The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 52The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 53The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 54Send a PC-FAX
- 55Why doesn't the image print on my Transmission Verification Report?
- 56Verify if the Brother machine has a dial tone
- 57My Brother machine misfeeds paper.
- 58Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 59How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 60When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 61How do I adjust my Brother machine's Sleep Mode setting?
- 62I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 63I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 64Configure and use PC-FAX (CUPS) (Linux)
- 65The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 66The downloaded driver's name is different from my machine's name. (Linux)
- 67The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 68"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 69I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 70When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 71I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 72Install PaperPort™ 12SE / 14SE onto Windows 10.
- 73Windows 10 Support Information
- 74I cannot save a file downloaded from the Brother support website (For Windows)
- 75How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 76When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 77"Offline" appears on the Status Monitor.
- 78Open the Status Monitor
- 79Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 80I cannot find some option in the Printing preferences. (For Windows)
- 81The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 82I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 83Change or delete an existing One Touch or Speed Dial number.
- 84Configure a cover page for PC-FAX.
- 85I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 86I cannot print from my computer via USB.
- 87How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 88The paper is skewed when it's printed.
- 89I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 90Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 91How do I clean the drum unit?
- 92Set up a Group for Broadcasting faxes.
- 93Scan an image and insert it in a Windows XP application
- 94Scan a document in Windows 8 and Windows 10.
- 95Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 96When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 97Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 98When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 99How do I clean the corona wire?
- 100What does "COMM.ERROR" on the LCD display mean?