FAQs & Troubleshooting
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283 Results
- 51"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 52When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 53I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 54Scan a document from the Windows Vista Photo Gallery
- 55When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 56Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 57The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 58What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 59Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 60Is there any way to reduce Ink consumption?
- 61The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 62I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 63How do I factory reset the print server?
- 64I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 65I cannot install the driver when using the Driver Install Tool. (Linux)
- 66I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 67The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 68The driver installation finished successfully but I cannot print. (Linux)
- 69When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 70Important points for specifying the scan area (Linux)
- 71How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 72Uninstall printer drivers (Linux)
- 73I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 74I cannot save a file downloaded from the Brother support website (For Windows)
- 75Use the Network Connection Repair Tool (Windows)
- 76The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 77The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 78Delete the faxes stored in my Brother machine's memory.
- 79Configure a cover page for PC-FAX.
- 80Change the printer driver settings (Windows/macOS)
- 81Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 82I can print but cannot scan via network. (For Windows)
- 83Verify if the Brother machine has a dial tone
- 84I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 85I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 86How do I receive faxes when the Brother machine is in Manual Mode?
- 87I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 88When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 89How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 90I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 91When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 92My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 93I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 94I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 95Change the user interface of ControlCenter3
- 96Why is it necessary for my machine to go through regular cleaning cycles?
- 97I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 98When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 99Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 100Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)