FAQs & Troubleshooting
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225 Results
- 51How do I load 10 x 15 Glossy paper into my machine?
- 52When I print, the pages are smudged with ink. What should I do?
- 53How do I know which receive mode to select?
- 54Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 55Where can I find my Brother machine's serial number?
- 56When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 57The LCD displays an error code (number). What does it mean?
- 58Where do I find manuals for my Brother machine?
- 59I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 60Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 61I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 62The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 63I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 64Paper size settings are unavailable when I print from OpenOffice (Linux)
- 65Uninstall Scan-key-tool. (Linux)
- 66I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 67Send a fax using PC-FAX with LPD/LPRng (Linux)
- 68Open the Status Monitor
- 69Open the Control Panel (For Windows)
- 70The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 71How to identify your Operating System (OS).
- 72A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 73Change the printer driver settings (Windows/macOS)
- 74The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 75When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 76I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 77How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 78Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 79How do I receive faxes when the Brother machine is in Manual Mode?
- 80Can I print a report that will show all of my Speed Dial and Group numbers?
- 81I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 82Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 83Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 84When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 85In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 86Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 87Scan a document using "Scanner and Camera Wizard" in Windows XP
- 88Glossy Paper does not feed correctly. What can I do?
- 89How do I clear the message "PAPER JAM" from the display?
- 90I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 91Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 92Uninstall the drivers. (Mac OS X 10.5)
- 93What is Distinctive Ring and how do I program it?
- 94I am experiencing problems sending a fax.
- 95What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 96I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 97When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 98I cannot receive a color fax. Why?
- 99I'm using Windows and the print speed is too slow. What can I do?
- 100I'm using Macintosh. What is the PreScan option used for?