FAQs & Troubleshooting
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145 Results
- 51Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 52I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 53I am having a problem receiving faxes.
- 54Set the date and time
- 55Can I use non-Brother or third party supplies with the Brother machine?
- 56I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 57I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 58I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 59Configure and use PC-FAX (CUPS) (Linux)
- 60What driver package format is supported by my Linux distribution?
- 61The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 62Uninstall the scanner driver. (Linux)
- 63Uninstall printer drivers (Linux)
- 64A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 65"Offline" appears on the Status Monitor.
- 66Open the Control Panel (For Windows)
- 67Can I print from and scan to iPhone, iPod touch and iPad?
- 68Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 69In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 70When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 71Jam Tray
- 72What is the "Station ID" and how do I set it?
- 73Black lines down the page
- 74I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 75Configure and use the Scan Key Tool (Linux)
- 76The downloaded driver's name is different from my machine's name. (Linux)
- 77Uninstall Scan-key-tool. (Linux)
- 78Print command (cupswrapper) (Linux)
- 79Scan a document using Brother iPrint&Scan. (macOS only)
- 80I cannot save a file downloaded from the Brother support website (For Windows)
- 81How to identify your Operating System (OS).
- 82I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 83Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 84Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 85Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 86The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 87Print Unable or Print Unable XX
- 88Scan and save a document in PDF format for Windows (Scan to File)
- 89Why doesn't my Brother machine have a dial tone?
- 90Cover is Open
- 91The keys on the control panel do not respond or triple beep when I press them.
- 92Uninstall the drivers. (macOS 13 or greater)
- 93What is the recommended paper?
- 94Uninstall the Brother Software and Drivers (Windows)
- 95Scan using XSane or GIMP (Linux)
- 96Cannot print after a Windows 10 update (June 2020)
- 97Where can I download Brother iPrint&Scan application for Mac?
- 98Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 99Large characters are printed incorrectly. (Linux)
- 100The driver installation finished successfully but I cannot print. (Linux)