FAQs & Troubleshooting
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147 Results
- 51The keys on the control panel do not respond or triple beep when I press them.
- 52I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 53I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 54My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 55Configure the Scan to Email Feature (Linux)
- 56The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 57The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 58I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 59I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 60I want to print using CUPS while keeping SELinux enabled. (Linux)
- 61Windows 10 Support Information
- 62How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 63How to identify your Operating System (OS).
- 64I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 65Select Receive mode.
- 66Unable to Scan / Scan Unable
- 67When I scan a document using ControlCenter, the scanned file size is too big.
- 68No Drum
- 69The printer status is Offline or Paused.
- 70Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 71Why doesn't my Brother machine have a dial tone?
- 72Verify if the Brother machine has a dial tone
- 73I cannot scan via USB. (Mac OS X)
- 74Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 75In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 76I am experiencing problems sending a fax.
- 77Where can I find my Brother machine's serial number?
- 78I cannot install Brother drivers on Debian 10 or later (Linux)
- 79Configure and use the Scan Key Tool (Linux)
- 80Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 81When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 82I installed scan-key-tool, but it does not work. (Linux)
- 83Uninstall the scanner driver. (Linux)
- 84Uninstall Scan-key-tool. (Linux)
- 85Firewall port requirements of the Scan Key Tool (Linux)
- 86Check the firmware version.
- 87I can see some steam or moisture from the vents when printing.
- 88I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 89Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 90The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 91Scan and save a document in PDF format for Windows (Scan to File)
- 92Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 93Clean the Drum Unit.
- 94When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 95Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 96I am having a problem receiving faxes.
- 97I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 98I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 99Configure and use PC-FAX (CUPS) (Linux)
- 100Where can I download Brother iPrint&Scan application for Mac?