FAQs & Troubleshooting
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127 Results
- 5112/04/2023Where can I find my Brother printer's serial number?
- 5221/10/2022Using Web Based Management
- 5318/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5426/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 5518/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5631/03/2022How to delete the registry information and files related to the printer driver
- 5728/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 5828/03/2022I cannot print from the printer in a network-shared environment.
- 5928/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6009/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 6109/12/2021How do I transfer label templates with P-touch Transfer Express?
- 6208/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6327/07/2021How do I transfer templates or other data from the computer to the printer?
- 6413/01/2021Can I directly operate my printer from a self-developed application software and print a label?
- 6527/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 6624/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 6720/10/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 6815/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 6907/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 7004/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7126/08/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 7214/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7309/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 7422/05/2020When I print a long label or many labels continuously, printing suddenly stops.
- 7519/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7619/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7719/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7818/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7913/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8013/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 8113/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 8230/04/2020How do I install/change the RD roll?
- 8314/04/2020How do I clean my machine?
- 8414/04/2020How do I reset network setting?
- 8506/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8627/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8709/12/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 8809/12/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 8909/12/2019When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 9009/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 9109/12/2019The printing position shifts vertically or horizontally. (Linux®)
- 9209/12/2019I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 9309/12/2019I cannot print from the client computer to the printer on the print server. (Linux®)
- 9409/12/2019I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 9509/12/2019I cannot save the edited text file. (Linux®)
- 9609/12/2019I do not know how to become a superuser in Ubuntu. (Linux®)
- 9709/12/2019Are there any drivers available for FreeBSD? (Linux®)
- 9809/12/2019I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 9909/12/2019Creating a label with OpenOffice (Linux®)
- 10006/12/2019Can I print labels without using a computer? (P-touch Template)