FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I cannot print on a wireless (Wi-Fi) network (Mac)
- 52Control Printer Driver settings (only available for Windows)
- 53Check the firmware version.
- 54Delete print jobs from the print queue.
- 55Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 56Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 57Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 58I cannot print from my computer via USB.
- 59Cannot Print ##
- 60Self-Diagnostic
- 61Cannot Detect
- 62Install the Mailbox.
- 63My Brother machine has no power.
- 64Poor fixing
- 65In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 66When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 67Toner specks
- 68Lines across the page
- 69The scanning speed is slow when scanning from my machine. (Windows)
- 70I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 71Can I send a print job to multiple machine email addresses using Email Print?
- 72When I print images, the quality is not good (Linux)
- 73Where can I download Brother iPrint&Scan application for Mac?
- 74My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 75The downloaded driver's name is different from my machine's name. (Linux)
- 76Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 77The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 78"Offline" appears on the Status Monitor. (Windows)
- 79Open the Control Panel (For Windows)
- 80Where can I find my Brother machine's serial number?
- 81Uninstall the Brother Software and Drivers (Windows)
- 82Ghosting images
- 83Black lines down the page
- 84When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 85I cannot print full-page photos or images using Email Print.
- 86The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 87The driver installation finished successfully but I cannot print. (Linux)
- 88I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 89I am unable to print from a client PC to a printer on a print server. (Linux)
- 90Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 91After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 92How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 93Access Web Based Management *
- 94I cannot save a file downloaded from the Brother support website (For Windows)
- 95What is the difference between the toner cartridge and the drum unit?
- 96How to identify your Operating System (OS).
- 97Print the WLAN Report *
- 982-sided Disable or 2-sided Disabled
- 99No Toner
- 100Clean the Paper Pick-up Rollers *