FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 52I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 53Where can I download Brother iPrint&Scan application for Mac?
- 54I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 55The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 56Install the Brother Mobile Connect application (for mobile device)
- 57The printer status is Offline or Paused.
- 58Missing thin lines in images
- 59Uneven color density across the page
- 60A security warning appears when accessing Web Based Management via HTTPS.
- 61I cannot install Brother drivers on Debian 10 or later (Linux)
- 62What driver package format is supported by my Linux distribution?
- 63Wireless setup is requesting a WPS PIN to complete the setup
- 64I am unable to print from a client PC to a printer on a print server. (Linux)
- 65Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 66Update the Driver or Firmware for your Brother machine
- 67I get a TS error when trying to print on a wireless network.
- 68I cannot print on a wireless (Wi-Fi) network (Windows)
- 69Open the Control Panel (For Windows)
- 70What is the difference between the toner cartridge and the drum unit?
- 71I cannot print from my computer via USB.
- 72Condensation
- 73Toner Error
- 74Color offset
- 75Drum !
- 76Toner scatter or toner stain
- 77Vertical colored streaks or bands appear on the page
- 78Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 79I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 80When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 81When I print images, the quality is not good (Linux)
- 82My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 83The driver installation finished successfully but I cannot print. (Linux)
- 84I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 85Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 86Reset the Drum Counter
- 87Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 88Manual Feed
- 89Toner smears easily
- 90When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 91Horizontal coloured lines appear on the page
- 92Uninstall the Brother Software and Drivers (Windows)
- 93I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 94I cannot print full-page photos or images using Email Print.
- 95Can I send a print job to multiple machine email addresses using Email Print?
- 96Cannot print after a Windows 10 update (June 2020)
- 97Set up your Brother machine on a wireless network (Windows/macOS)
- 98How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 99Control Printer Driver settings (only available for Windows)
- 100Access Web Based Management *