FAQs & Troubleshooting
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153 Results
- 51When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 52My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 53I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 54I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 55I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 56The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 57I cannot print from my computer via network. (For Macintosh)
- 58I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 59In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 60I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 61Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 62Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 63Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 64How do I clean the inside of the printer and Drum Unit?
- 65What do the LED indications mean?
- 66The image is ghosted.
- 67I cannot install Brother drivers on Debian 10 or later (Linux)
- 68My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 69The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 70The driver installation finished successfully but I cannot print. (Linux)
- 71Print command (LPR) (Linux)
- 72To install the printer driver easily using a tool. (Linux)
- 73When printing with monochrome laser printer, the print position shifts. (Linux)
- 74Windows 10 Support Information
- 75I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 76A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 77I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 78I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 79I cannot print from my computer via network. (For Windows)
- 80Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 81The paper is skewed when it's printed.
- 82Paper Feed Problems
- 83What kind of labels and transparencies can I use?
- 84What kind of paper should I avoid?
- 85What kind of envelopes should I avoid?
- 86What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 87How do I check the driver version in Windows® NT 4.0?
- 88I cannot print from Mac OS X.
- 89What is a Print Server?
- 90I cannot use the "Modules Update" button on Web BRAdmin.
- 91The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 92Why are the alarm and data lights blinking?
- 93Why are the ready and alarm lights blinking?
- 94Why does the Drum LED light?
- 95What kind of memory can I use?
- 96I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 97The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 98When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 99Printouts have wrinkles or creases.
- 100Replace the drum unit.