FAQs & Troubleshooting
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171 Results
- 51Print as a Poster (Windows®)
- 52Hub is Unusable
- 53I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 54I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 55Correct the Paper Feed to Clear Vertical Lines
- 56Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)
- 57Save Scanned Data to a Folder as a PDF File
- 58I cannot save a file downloaded from the Brother support website (For Windows)
- 59Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 60Change the printer driver settings (Windows/macOS)
- 61Unable to Print XX
- 62The printer status is Offline or Paused.
- 63When I print photos, the color quality is not good.
- 64Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 65Improve poor print quality.
- 66Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 67The scanning speed is slow when scanning from my machine. (Windows)
- 68Uninstall Scan-key-tool. (Linux)
- 69Check the firmware version.
- 70Copy a Document
- 71I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 72I cannot install Brother drivers on Debian 10 or later (Linux)
- 73Printing is slow or printed images are too dark (Windows)
- 74(Video) Update the Driver or Firmware for your Brother machine
- 75Update the Driver or Firmware for your Brother machine
- 76Delete print jobs from the print queue.
- 77Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 78Copy an ID Card
- 79Low Temperature
- 80The edge of glossy paper is smudged.
- 81Can third party ink be used to refill the ink tanks?
- 82Scan a document in Windows 8 and Windows 10.
- 83The keys on the control panel do not respond or triple beep when I press them.
- 84I cannot connect my machine to a Windows 11 computer via USB.
- 85I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 86Configure and use the Scan Key Tool (Linux)
- 87Large characters are printed incorrectly. (Linux)
- 88Uninstall printer drivers (Linux)
- 89I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 90Set the Machine to Power Off Automatically
- 91What is the Network Shared printing?
- 92I cannot scan via USB. (macOS)
- 93My Brother machine feeds multiple sheets of paper at a time.
- 94Why is it necessary for my machine to go through regular cleaning cycles?
- 95When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 96Clean the Scanner
- 97Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 98I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 99My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 100Uninstall the scanner driver. (Linux)