FAQs & Troubleshooting
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299 Results
- 51Uninstall Scan-key-tool. (Linux)
- 52I cannot find some option in the Printing preferences. (For Windows)
- 53Download a file from the "Downloads" section and save it to Windows 8 computer.
- 54I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 55The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 56Printing/ Scanning with a mobile device
- 57I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 58Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 59Unable to Scan AX
- 60Locate files scanned with ControlCenter2 (For Macintosh)
- 61The edge of glossy paper is smudged.
- 62Change the printer driver settings (Windows/macOS)
- 63Unable to Print XX
- 64Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 65When I print, the pages are smudged with ink.
- 66Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 67Paper Jam
- 68Where can I find my Brother machine's serial number?
- 69What is the BRAdmin Professional software used for?
- 70My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 71Load envelopes into my machine
- 72The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 73Print command (LPR) (Linux)
- 74Use the Network Connection Repair Tool (Windows)
- 75"Offline" appears on the Status Monitor.
- 76Scan a document in Mac OS X 10.6.
- 77Scan a document using "Scanner and Camera Wizard" in Windows XP
- 78Scan a document from a Windows Vista application
- 79Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 80How do I clean the Scanner to improve the copy or fax quality?
- 81I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 82When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 83I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 84Set up your Brother machine on a wireless network.
- 85Install PaperPort™ 12SE onto Windows 10.
- 86Scan from the Brother iPrint&Scan application using Windows Phone.
- 87Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 88I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 89Open the "Scanners and Cameras" and Properties.
- 90I cannot make borderless prints.
- 91What is AirPrint?
- 92The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 93Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 94A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 95Print the WLAN report
- 96Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 97Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 98Ink Absorber Full
- 99Can I print from or scan to Android™ Smartphone?
- 100I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.