FAQs & Troubleshooting
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195 Results
- 51I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 52I'm using Macintosh. What is the PreScan option used for?
- 53Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 54Configure and use the Scan Key Tool (Linux)
- 55The downloaded driver's name is different from my machine's name. (Linux)
- 56Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 57When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 58Firewall port requirements of the Scan Key Tool (Linux)
- 59I cannot make borderless prints.
- 60The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 61When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 62I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 63In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 64Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 65Scan a document from a Windows XP application
- 66Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 67How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 68Is there a way to view how much ink is remaining?
- 69When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 70When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 71I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 72I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 73Scan using XSane or GIMP (Linux)
- 74I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 75I installed scan-key-tool, but it does not work. (Linux)
- 76I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 77To install the printer driver easily using a tool. (Linux)
- 78The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 79The edge of glossy paper is smudged.
- 80Change the printer driver settings (Windows/macOS)
- 81The printer status is Offline or Paused.
- 82The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 83I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 84Scan multiple pages into one file instead of each scan being saved as a separate file.
- 85Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 86I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 87When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 88How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 89Scan a document from the Windows Vista Photo Gallery
- 90I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 91Can third party ink be used to refill the ink cartridges?
- 92I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 93Glossy Paper does not feed correctly. What can I do?
- 94Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 95When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 96Improve poor print quality.
- 97I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 98Configure the Scan to Email Feature (Linux)
- 99Paper size settings are unavailable when I print from OpenOffice (Linux)
- 100The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)