FAQs & Troubleshooting
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101 Results
- 51Changing scan settings in ControlCenter.
- 52The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 53Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 54Start key does not work.
- 55All Blank Page Skipped
- 56The machine is in Sleep Mode (power save mode).
- 57Printing/ Scanning with a mobile device
- 58The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 59Paper suitable for scanning
- 60Vertical lines are seen in the scanned image.
- 61I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 62Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 63What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 64Service Call
- 65I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 66Scan using XSane or GIMP (Linux)
- 67"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 68Windows 10 Support Information
- 69Cannot start Remote Setup.
- 70USB Write-protected
- 71The machine is in Offline Mode.
- 72Rename the File (Scan to USB)
- 73My scanned image is missing.
- 74Clean the Separation Pad
- 75Clean the Pick-up Roller
- 76Out of Memory
- 77What do the LED indications mean?
- 78Configure the Scan to Email Feature (Linux)
- 79Command List of brscan. (Linux)
- 80Delete a network scanner entry. (Linux)
- 81Uninstall the scanner driver. (Linux)
- 82Uninstall Scan-key-tool. (Linux)
- 83Check the firmware version.
- 84Load Documents
- 85How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 86Cannot save the settings in Remote Setup or Web Based Management.
- 87A page that is not a blank page is skipped.
- 88The machine pauses for about 3 seconds between each page when scanning.
- 89USB Hub Not Supported (Scan to USB) or Other Error
- 90Bleed through is seen in the scanned image.
- 91The scanned image is skewed.
- 92The scan speed is too slow.
- 93Open the Control Panel (For Windows)
- 94Replace Pad
- 95Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 96A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 97Unable to Scan XX
- 98Unusable Device (Other Error)
- 99Document Jam
- 100When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?