FAQs & Troubleshooting
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124 Results
- 51How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 52What kinds of software are available for this printer?
- 53Using the Device Settings (for Windows)
- 54Error messages do not appear when using the USB connection of my printer.
- 55How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 56The top margin is incorrect.
- 57How do I print from a computer or mobile device?
- 58I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 59How do I uninstall the printer driver?
- 60(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 61(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 62How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 63The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 64The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 65I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 66Getting ready to use your printer.
- 67Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 68I connected multiple printers of the same model to one computer but can only print from one of them.
- 69How do I connect the printer to my computer using a USB cable?
- 70Pages don't print. What should I do?
- 71I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 72Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 73My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 74I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 75I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 76I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 77Some of the print options in OpenOffice do not work. (Linux®)
- 78When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 79Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 80I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 81I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 82The latest printer driver was successfully installed, but the driver did not update correctly.
- 83I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 84When printing from an application, the application's "Collate" setting does not work correctly.
- 85When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 86When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 87I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 88This printer is not detected when establishing a Bluetooth® connection.
- 89P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 90Can I print out the printer settings?
- 91The DATA indicator has turned off even though data remains in the printer.
- 92The side margins are incorrect.
- 93The paper moves through the printer, but nothing appears on the paper.
- 94How do I turn the printer off?
- 95The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 96The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 97How to identify the printer's firmware version
- 98How do I switch to and use the mass storage mode?
- 99Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 100The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)