FAQs & Troubleshooting
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322 Results
- 51Configure a cover page for PC-FAX.
- 52Which E-mail packages are compatible with ControlCenter3?
- 53When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 54What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 55When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 56When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 57What is the recommended paper?
- 58My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 59When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 60The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 61When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 62White spots or black spots at 3.7 in. (94 mm) intervals
- 63Toner specks
- 64Black toner marks across the page
- 65White lines down the page
- 66I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 67I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 68Cannot print after a Windows 10 update (June 2020)
- 69ControlCenter3 displays a blank screen at startup (Windows)
- 70I cannot save a file downloaded from the Brother support website (For Windows)
- 71Scan from the Brother iPrint&Scan application using Windows Phone.
- 72Use the Universal Printer Driver for PCL
- 73The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 74I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 75Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 76Print a web page from iPrint&Scan when using an Android™ mobile device.
- 77Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 78Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 79The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 80Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 81When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 82When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 83Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 84The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 85My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 86I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 87I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 88Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 89Set the date and time
- 90Wrinkles or creases
- 91Can I use non-Brother or third party supplies with the Brother machine?
- 92Windows 10 Support Information
- 93Open the Control Panel (For Windows)
- 94Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 95I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 96Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 97How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 98Why are the faxes I send always received with a black vertical line down the page?
- 99I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 100I cannot send a fax using PC-FAX (Windows 10)