FAQs & Troubleshooting
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281 Results
- 51What driver package format is supported by my Linux distribution?
- 52I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 53The driver installation finished successfully but I cannot print. (Linux)
- 54Uninstall the scanner driver. (Linux)
- 55Delete print jobs from the print queue.
- 56Verify the Brother machine connected to the Wired Network (For Windows)
- 57The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 58The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 59The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 60The printer status is Offline or Paused.
- 61I am sharing my Brother machine. I can print but cannot scan.
- 62Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 63How do I clear Machine Error 46?
- 64I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 65Can I print using only the black ink cartridge when the Color cartridges have run out?
- 66I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 67When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 68I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 69I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 70When I print, the pages are smudged with ink. What should I do?
- 71When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 72The keys on the control panel do not respond.
- 73Can I reduce the size of a received fax on this machine?
- 74I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 75I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 76I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 77Paper size settings are unavailable when I print from OpenOffice (Linux)
- 78I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 79Command List of brscan. (Linux)
- 80I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 81I cannot print from my computer via network. (For Macintosh)
- 82I can print but cannot scan via network. (For Windows)
- 83I updated the Web BRAdmin and cannot enable the logging function.
- 84Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 85Scan a document from a Windows XP application
- 86Glossy Paper does not feed correctly. What can I do?
- 87How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 88The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 89The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 90The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 91I cannot receive a color fax. Why?
- 92I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 93I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 94I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 95Cannot print after a Windows 10 update (June 2020)
- 96I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 97Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 98When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 99Windows 10 Support Information
- 100I cannot print from my computer via network. (For Windows)