FAQs & Troubleshooting
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212 Results
- 51Confirm that a FAX I sent was received correctly.
- 52I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 53Access Web Based Management
- 54I cannot save a file downloaded from the Brother support website (For Windows)
- 55(Video) Set up your Brother machine
- 56Delete print jobs from the print queue.
- 57The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 58What is the difference between the toner cartridge and the drum unit?
- 59Can I use AirPrint with my Brother machine?
- 60How to identify your Operating System (OS).
- 61Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 62What is Toner Continue Mode?
- 63I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 64I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 65Toner Low
- 66The keys on the control panel do not respond or triple beep when I press them.
- 67Jam Tray
- 68What is the BRAdmin Professional software used for?
- 69What is the recommended paper?
- 70I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 71I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 72Configure the Scan to Email Feature (Linux)
- 73How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 74Scan a document using Brother iPrint&Scan. (macOS only)
- 75Unpack your Brother machine
- 76Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 77I cannot scan via USB. (Mac OS X)
- 78Check the remaining life of my Brother machine's drum.
- 79When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 80Uninstall the drivers. (macOS 13 or greater)
- 81I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 82Delete a network scanner entry. (Linux)
- 83Send a fax using PC-FAX with LPD/LPRng (Linux)
- 84Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 85I get a TS error when trying to print on a wireless network.
- 86Check the firmware version.
- 87Download a file from the "Downloads" section and save it to Windows 8 computer.
- 88Printing/ Scanning with a mobile device
- 89What is Brother iPrint&Scan?
- 90I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 91Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 92Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 93Open the "Scanners and Cameras" and Properties.
- 94Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 95Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 96Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 97Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 98Unable to Scan / Scan Unable
- 99Print Unable or Print Unable XX
- 100Fuser Error or Self-Diagnostic